MY ACCOUNT & MY ORDERS
1. How do I place an order?
Shopping with Psycho Threads is as easy as A, B, C.
A. Choose the product you love, select your preferred size, and click "Add to Cart."
B. Proceed to checkout.
C. Enter and confirm your shipping details, select your preferred payment method, and place your order.
That's it. Your Psycho Threads journey begins.
2. How can I check if my order was successfully placed?
Once your order is successfully placed, you will receive an order confirmation via email and/or WhatsApp, along with your unique Order ID and order details.
You can use your Order ID to track your order status.
3. What if I forgot my password?
No worries. We've all been there.
Simply click on "Forgot Password" on the login page. Follow the instructions sent to your registered email address to reset your password and get back into your Psycho Threads account.
4. Can I add items to an existing order?
Unfortunately, once an order has been successfully placed, we cannot add additional products to it.
But there's always room for more.
Simply place a new order for the additional products you'd like to purchase.
5. How can I add more products to my order?
Once your order is placed, we cannot add additional products to the same order.
You can simply place a new order for the products you'd like to add.
SHIPPING & ORDER TRACKING
6. How long does it take to get my order?
We begin processing your order as soon as it is placed.
Orders are generally processed within 24–48 hours. Once dispatched, delivery time depends on your location and courier service.
Estimated delivery timelines:
Metro Cities: 1–4 business days after dispatch
Rest of India: 4–7 business days after dispatch
Please note that delivery timelines may vary due to unforeseen circumstances, remote locations, weather conditions, or courier delays.
7. Are there any shipping charges?
Please check the shipping charges displayed at checkout before placing your order.
8. How can I track my order?
Once your order is dispatched, you'll receive your tracking details via email and/or WhatsApp.
Use the tracking information provided to follow your Psycho Threads package as it makes its way to you.
Can't find your tracking details?
Reach out to us at:
9. Can I change the shipping address after placing my order?
If you need to change your shipping address, please contact our support team as soon as possible.
We may be able to update the address before your order is dispatched.
Once your order has been shipped, we may not be able to change the delivery address.
10. Do you ship across India?
Absolutely.
Psycho Threads delivers across India, subject to courier service availability at your location.
11. Do you ship internationally?
Yes Psycho Threads Ship Internationally as well but in few Countries
12. What happens if my courier partner is unable to deliver my order?
Our courier partner will generally make multiple delivery attempts.
If the courier is unable to deliver your order due to reasons such as an incorrect address, recipient unavailability, or a non-serviceable location, the package may be returned to our warehouse.
If this happens, please contact us through WhatsApp or email us at:
Our team will help you with the next steps.
13. What if my payment is deducted but my order was not successfully placed?
We understand how frustrating that can be.
First, check your bank account or payment provider to confirm whether the amount was actually deducted.
If the amount has been deducted but your order was not successfully placed, please contact us with:
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Your transaction ID
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Screenshot of the payment
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Registered email address or phone number
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Any available order details
You can reach us at:
Our team will investigate the issue and assist you with the resolution.
14. What payment methods do you accept?
We offer multiple payment options to make your checkout experience easy and secure.
Depending on availability, you may be able to pay using:
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UPI
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Debit Cards
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Credit Cards
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Net Banking
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Digital Wallets
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Cash on Delivery (COD)
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Other payment options available at checkout
Available payment methods may vary depending on your location and order.
15. What if I'm not available when my order arrives?
Don't worry.
Our courier partner will generally make multiple delivery attempts. You can also coordinate directly with the delivery partner to arrange delivery at a convenient time, subject to their policies.
16. I have a question about shipping. How can I contact you?
We're always happy to help.
Reach out to our team through WhatsApp using the WhatsApp icon on our website.
You can also email us at:
Our team will get back to you within 24–48 hours.
CANCELLATION, RETURN & REPLACEMENT POLICY
17. Can I cancel my order?
If you wish to cancel your order, please contact us as soon as possible through WhatsApp or email.
We will try our best to cancel your order before it is dispatched.
Once an order has been shipped, cancellation may no longer be possible.
For cancellation requests, contact:
18. Can I return or exchange my order?
3 Days From Delivery
If you are not completely satisfied with your purchase, you may be eligible to request a return or exchange, subject to our Return & Exchange Policy.
The product must meet our eligibility requirements and be returned in its original condition.
Please make sure that:
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The product is unused and unworn
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Original tags are attached
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The product is returned in its original packaging
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The product is not damaged, washed, altered, or stained
Certain products may be excluded from return or exchange.
Please refer to our Return & Exchange Policy for complete details.
19. How do I request a return or exchange?
To request a return or exchange:
Step 1: Contact our support team through WhatsApp or email.
Step 2: Provide your Order ID and registered contact details.
Step 3: Tell us whether you would like to request a return or exchange and the reason.
Step 4: Our team may ask you to provide photographs or videos of the product for verification.
Step 5: Once your request is approved, our team will guide you through the next steps.
For assistance:
You can also contact us through the WhatsApp icon on our website.
20. What if I receive a defective or damaged product?
We're sorry—that's not the Psycho Threads experience we want you to have.
If you receive a damaged, defective, incorrect, or incomplete product, please contact us as soon as possible.
Send us:
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Your Order ID
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Clear photographs of the product
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Photographs of the packaging
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A short unboxing video, if available
Our team will review the issue and help you with the appropriate resolution according to our policy.
Contact us at:
Pro Tip: We strongly recommend recording an unboxing video when opening your package. It can help us investigate any damage, missing items, or incorrect products more efficiently.
21. How will I receive my refund?
Refunds, where applicable, will be processed according to our Refund Policy and the payment method used for the original purchase.
Please note that the time taken for the refunded amount to appear in your account may depend on your bank or payment provider.
WASH CARE INSTRUCTIONS
Your Psycho Threads pieces deserve some love.
Treat them right, and they'll stay looking legendary.
Washing
Use a mild detergent and follow the specific wash-care instructions provided with your product.
Bleaching
Avoid bleach. It can damage the fabric, prints, colours, and detailing.
Ironing
Iron on low to medium heat as recommended on the garment's care label. Avoid directly ironing over prints, graphics, embroidery, or embellishments.
Drying
Turn your garment inside out and dry as recommended on the care label. Avoid excessive heat unless specifically permitted.
Remember
Every garment may have specific care requirements. Always check the wash-care label attached to your Psycho Threads product before washing.
CONTACT US
HAVE A QUESTION? WE'RE LISTENING.
Whether you need help with your order, have a question about a product, or simply want to reach out to the Psycho Threads team—we're here for you.
CUSTOMER SUPPORT
For order assistance, product queries, shipping questions, returns, exchanges, and other support:
TALK TO US ON WHATSAPP
Sometimes, it's easier to just talk.
Tap the WhatsApp icon on our website and send us a message.
Our team will get back to you within 24–48 hours.
COLLABORATIONS
Want to collaborate with Psycho Threads?
For influencer partnerships, creative collaborations, and brand opportunities:
PSYCHO THREADS
For the obsessed.
We may not have all the answers immediately.
But we'll always try to find them.
Because when you reach out to Psycho Threads, you're not just talking to a brand.
You're talking to the people building it.
ADDITIONAL INFORMATION
If you have subscribed to our website or opted in to receive marketing communications, you may receive promotional emails, SMS messages, or other communications from Psycho Threads.
If you no longer wish to receive marketing communications, you can unsubscribe using the option provided in the respective communication.
For any concerns or disputes regarding your order or experience with Psycho Threads, please contact our support team at:
We will review your concern and work towards providing an appropriate resolution in accordance with our applicable policies and terms.
